If you can't check AOL mail, AOL may be down, or there may be a problem with your own Internet connection. Sometimes it's hard to tell which: Is AOL Mail for everyone, or just you? Thankfully, with just a few quick checks, you can find out what it is.
If everyone's AOL Mail goes down, there's not much to do except wait for service to be restored. Here are the most common ways to check if a service is down:
Check out DownDetector's AOL page. This site monitors the network status of many sites and services and is a great place to start. It will tell you if the website is having issues or is functioning properly.
If you're still unsure, you can check out other websites such as IsItDownRightNow or Outage.Report.
You can also check out the AOL Mail Team's X (formerly Twitter) feed. The Mail team will keep this feed updated with information about service outages and issues. Alternatively, if you're having trouble, the #aolmaildown hashtag might also provide some information.
If you have problems connecting to any of these sites, or no one else has noticed any problems with AOL Mail, the problem may be with your own connection.
If AOL Mail seems to be working for everyone but you, you can do the following to troubleshoot and resolve your issue:
If you are using a web browser, make sure you are visiting the correct location and did not enter the wrong URL: you should try visiting http://mail.aol.com.
If you're using the mobile app, make sure you're using the official AOL Mail app for iPhone or the AOL Mail app for Android.
If you can't access AOL Mail through your web browser, the website may be down, but the service itself is still running, so try using the mobile app on your phone if possible. You can also try the opposite: If you can't get there using the app, try using a browser.
If you can't access AOL Mail in your usual browser, try logging in using a different browser (such as Chrome instead of Firefox) or using your browser's private or incognito mode.
If you are unable to receive mail using the mobile app, please close the app completely, then relaunch the app and try again. Make sure you don't just put the app to sleep, but actually close the Android app or iPhone app.
If you are using a browser, please clear your cache.
Clear your browser cookies.
Check your computer for malware.
If none of these options work, you may have an internet problem. Please contact your ISP's technical support for further assistance.
In addition to the standard HTTP status code errors (such as 404 Not Found, 500 Internal Server Error, 403 Forbidden), AOL may occasionally display other error messages to explain why it cannot connect. Here are the most common situations you may encounter:
- This website is closed for maintenance . You may also see a variation of this message indicating that your account is unavailable.
- If you try to access AOL Mail using an older or outdated browser, you may see the Blerk ERROR 1 error.
- Gaah! ERROR 1111 is an error that can usually be fixed by changing your AOL password or clearing your browser cache.
- Gaah! Error 2 and BLERK! ERROR 3 all indicate there is a mailbox connection problem. You can usually resolve this issue by restarting your browser, using a different browser, or clearing your browser cache.
