If you're having trouble using Waze, it's possible that the service is down for some reason. On the other hand, it could be a problem with your device or connection.
If you think Waze could potentially impact everyone, you're probably right. A few quick checks can help you rule out or rule out this condition.
You could try looking at the Waze website, but you probably won't have much success.
Check the official Waze X (formerly Twitter) account to see if they have posted information about the widespread outage. You can also search using #Wazedown to see if others are tweeting about the outage.
Your best option may be to check a third-party detection site such as DownDetector, IstheServiceDown, or Outage.Report. These sites track customer complaints, which surface much faster than official statements.
If you don't see other people's complaints or an official statement from Waze, the problem is likely on your end. Most problems are related to the Internet or Wi-Fi service, but it can also be related to your device.
If you think Waze works for everyone but you, check out the following:
First things first: Make sure you're visiting a legitimate Waze website. If you clicked this link and it works, it probably means you have been trying to access Waze from an invalid or illegal copy of Waze. In this case, please update your bookmarks and passwords and continue.
If you're trying to access Waze from your phone or tablet, make sure you have the official app. You can find legitimate Waze apps for iOS in the App Store or Waze apps for Android devices in the Google Play Store.
If you can access Waze from the app but not from the browser, it means the service is running but there's a problem on your end. Close the browser completely for 30 seconds and reopen it; then try opening Waze again.
If this doesn't solve the problem, other computer problems may be occurring. Try the following in order to see if one of these troubleshooting steps resolves the issue:
- Clear browser cache.
- Clear your browser cookies.
- Scan your computer for malware.
- Restart your computer.
- Restart your modem and/or router.
If all computer troubleshooting steps don't resolve the issue, you may be experiencing an Internet problem. If you are unable to access other websites, please contact your Internet Service Provider (ISP).
If you are having issues with your phone or other mobile device, make sure there are no service issues with your phone. If you suspect a problem, please confirm that your account is charged through your phone provider. Then, a few quick things to check:
- Make sure your phone is not in airplane mode.
- Restart your phone.
- If you're in an area with poor signal coverage, turn on Wi-Fi Calling to improve reception. To do this, go to cellular settings on iPhone or Mobile Networks on Android and turn on Wi-Fi Calling.
If you see a "No Service" error on your phone, you need to try more things to connect to your phone. iPhone works slightly differently than Android; here are two troubleshooting guides to help resolve issues with both types of phones.
If all of these steps fail, and your phone and/or computer all seem to be working fine with no internet service issues, it's time to file a report with Waze.
Once Waze is back in action, it's time to have some fun! After all, that’s what Waze is all about. Keeping a little relaxed while driving always helps reduce the stress of traffic.
For example, you can use Waze to play some music on Spotify. You can also update the voice guidance with new celebrities or quirky characters.
