If your Comcast cable or Xfinity Internet connection seems to be down, there may be an Xfinity outage in your area. If you're worried about a Comcast Xfinity internet outage, it's important to know if your or anyone else's service is out. Fortunately, there are a few key ways you can determine if the problem is yours or if Comcast is out of commission right now.
Is Xfinity streaming down? Or is it just you? Try these simple steps to find out if Comcast Xfinity Internet is down for everyone.
You will need an alternative internet connection to check these. Your smartphone is a perfect substitute, as long as you turn off its Wi-Fi.
Check the Comcast Cares X (formerly Twitter) account for updates.
This should always be your first port of call, as the official X account is a good source of the latest information.
Search #Comcastdown in X. If everyone's ISP went down, people would almost certainly be tweeting about it. Be sure to pay attention to the tweet timestamps to make sure they don't discuss an earlier time when Comcast wasn't working.
Check the Comcast Xfinity website for outages.
You will need to log into your Comcast account to confirm.
Use a third-party "status checker" website. Popular options include DownDetector, Is It Down Right Now? and Outage.Report. They'll all tell you if Comcast works for everyone else.
If no one else is reporting problems with Comcast, the problem may be on your end.
If Comcast Internet seems to be working fine for others (but not you), there are a few things you can try.
Restart your router or modem. This usually resolves network issues and is the best thing to try.
Check to see if your Comcast account has been paid in full to date. Unpaid bills may affect your service.
Try using another device that is also connected to Comcast Wi-Fi. Switch to your phone or tablet and see if that works. If so, then you know the problem is with a specific device. If this is the case, here are some tips that may help resolve issues with this device.
Clear your browser's cache.
Clear your browser cookies.
Check your computer for malware.
Restart your computer.
Sometimes, there may be a problem with your DNS server. If you feel comfortable switching DNS servers, there are many free and public methods, but they may require more advanced knowledge.
If the Comcast connection issue doesn't resolve, you may need to contact their helpline for further assistance. Its troubleshooting page provides advice on what to call and what to do.
Alternatively, you can wait if something goes wrong on the Comcast end. These problems tend to resolve themselves quickly.
