what to know
- CenturyLink experiences frequent outages. Customers report these situations in various places to help each other understand what is going on.
- If the problem is on your end, there are a number of things you can do to troubleshoot and fix your internet or TV issues so you can connect again.
Wondering if anyone else is having the same problem as you? Perform these quick checks to see if you have company.
Search #CenturyLinkdown or #CenturyLinkOutage on X (formerly Twitter). Check the tweet timestamps to see if others are experiencing similar issues using CenturyLink.
Use a third-party "status checker" website such as DownDetector, Downhunter, or Outage.Report. These sites provide reliable information about outages reported by customers. They also provide coverage maps and other details to show exactly where the problem is occurring.
Can’t find anyone else to share your pain with? This indicates that the problem is most likely on your end. These troubleshooting tips can help you discover what's going on.
Log in and check your CenturyLink account status. Make sure your account is up to date; service may be blocked if your bill is not paid.
Whichever service makes you sad, make sure you're not overlooking anything obvious, such as:
- Are all wires and cables between devices plugged in correctly?
- Is there something blocking the internet signal?
- Is your Wi-Fi connection working properly?
- Does your internet modem display any error messages?
- Is the electrical service normal to your home or neighborhood?
Check for potential internet connection issues on your end.
If you are having problems with your TV connection, please check:
- Sloppy connection. The indicator light will tell you if the cable box is plugged in correctly and working properly.
- Remote control battery problem. Turn on the TV and cable box manually and then use the remote control to turn them off. If that doesn't work, replace the battery and try again.
- Enter a question. If you've been using your TV recently to play DVDs or play games, you may just need to change the input back to the TV.
- Poor HDMI connection.
If your TV connection still isn't working, check your cable modem. For cable modems, the problem may be with the phone connected to it. If all the other phones in your home work except for the one connected to the cable modem, try unplugging the power cord of the problematic phone and plugging it back in. Then:
- Verify that other electrical equipment is not causing problems for the modem: Is the modem too close to a computer, monitor, appliance, or other electrical device?
- Try restarting the modem.
- Try restarting the cable box.
If you have tried all of these methods and your service is still not working properly, please contact CenturyLink Customer Service. You can also try grabbing their attention on X or messaging them on Facebook.
