How to Fix Hulu Error Code RUNUNK13

RUNUNK13 is a Hulu error code that means the service cannot play the movie or show you requested. When this error occurs, you will typically see a message like this:

  • Error while playing video
  • We encountered an error while playing this video. Please try restarting the video or choosing something else to watch.
  • Hulu error code: RUNUNK13

The RUNUNK13 error occurs when you try to play a video on Hulu but the player cannot complete the request. Data corruption on your end, network connection issues, or Hulu server issues can cause this error.

When trying to play downloaded Hulu content, episodes or movies may become corrupted.

In some cases, problems with the Hulu app or the web player itself can cause the RUNUNK13 error.

To fix RUNUNK13 Hulu error, follow each of the following steps in order. If the video starts playing at any time, you can stop it.

  1. Refresh the page, reload the video, or close and reopen the app. Reloading the video is usually enough to get rid of this error message.

  2. Change the quality option to Data Saver . It's most likely currently set to "best available" . Some users fixed the error with this simple change.

    You can find this option in the web player via the settings/gear icon in the lower right corner. If you're using the mobile app, go to Profile > Settings > Cellular Data Usage .

  3. Try Hulu on a different device or a different web browser to see if the RUNUNK13 error is specific to the device you are using. If so, switch to that web browser or device.

    If Hulu isn't working on any of your browsers or devices, this may be an issue you can't fix, so it's best to complete this step early before continuing.

  4. Clear your device's cache. Corruption of data stored in the cache can cause this issue, so this is an important step.

    Clearing cache works differently on each device: web browsers [Clear Browser Cache], Android [Clear Android Cache], iOS [Clear iPhone Cache], and Fire TV [Clear Fire TV Cache].

  5. Turn hardware acceleration on or off in your browser. This is easy to do if you see Hulu errors in Chrome.

  6. Restart your device. If you are restarting your computer, make sure it actually shuts down and doesn't just go to sleep.

    Some streaming devices don't have an off switch or restart option, in which case you'll need to unplug and wait for about a minute before plugging it back in.

  7. Update your streaming devices. Whether your TV or streaming stick is showing the RUNUNK13 error on Hulu, a pending update should fix the problem.

    If restarting doesn't trigger an OS update, you'll need to do it manually: Apple TV [Update Apple TV], Amazon Fire Stick [Update Fire TV Stick], or Chromecast [Update Chromecast].

    You can also update your computer, phone, or tablet, but it's unlikely that outdated operating systems on these devices are causing this specific Hulu error.

  8. Update Hulu app. It's possible (albeit small) that this bug has been fixed, but you wouldn't know that if Hulu hasn't updated in a while.

    If you're using a phone or tablet, update your Android app or update your iPhone app. If you see the RUNUNK13 error message on your computer, please update Chrome or whatever browser you are using.

  9. Fix the problem of slow network speed. A slow internet connection usually doesn't cause this issue, but if you don't meet the internet speed requirements for streaming video, you may see playback errors like this one.

  10. Reinstall the application. Hulu can be removed and reinstalled on any device it's running on. On TVs and mobile devices, this is usually done by holding down the app icon; tap the delete or reinstall option there.

    If you receive the RUNUNK13 error in Chrome or other web browsers, you don't need to perform this step.

  11. Restart your network hardware. In some cases, restarting all network hardware will resolve such connectivity issues.

  12. See if Hulu is down. At this point, the RUNUNK13 error seems to indicate a problem on Hulu's end, not yours. All you can really do is wait for them to fix it.

  13. Contact Hulu. If you're still receiving Hulu error code RUNUNK13 after following all of these suggestions, and you don't see any discussion of the outage online, there may be a more localized issue with Hulu that you can contact via online chat or phone to find out more. Multi-information title.

  • Hulu error code 500 is a server error you may encounter on the Hulu website or when accessing Hulu using a streaming device. Your only action is to refresh the page to see if it loads. You should also make sure your internet connection is active.

  • Hulu error code p-dev320 means there is a communication error between your Hulu app or Hulu web player and the central Hulu server. This error may stem from a connection issue on your end, so please check your internet connection. The issue could also be due to an outdated Hulu app or a problem on the Hulu end.

  • Hulu error code 406 indicates connection issues. You may see this message if your Hulu app is out of date and needs an update, or if your TV's operating system needs an update. It could also mean that your home internet isn't working properly, your streaming device is faulty, or the Hulu app is broken.