Verizon is down...or is it just you?

If your Verizon cable or Internet connection appears to be down, there may be a Verizon service outage in your area. If you're worried about a Verizon service outage, it's important to know if your service or anyone else's is. Fortunately, there are some simple but crucial ways to help you determine whether the problem is with you or if your Verizon Internet is currently outage.

Is Verizon Wireless down in your area? Or is it just you? Try these simple steps to find out if everyone is experiencing Verizon outages.

You will need an alternative internet connection to check these. Your smartphone is a perfect alternative, as long as you turn off its Wi-Fi and use your cell signal to connect.

  1. Check the Verizon Support X (formerly Twitter) account for updates.

    You can also ask about outages in your area via your Twitter account, although it may not provide the fastest response.

  2. Search #Verizondown in X. If everyone's ISP went down, people would be tweeting about it. Be sure to note the time the tweet was sent so you don't read about an earlier interruption.

  3. Check the Verizon website for outages.

    You need to log in to your Verizon account to confirm your region.

  4. Use a third-party "Status Check" website to independently verify Verizon's current performance. Popular options include DownDetector, Is It Down Right Now? and Outage.Report. All of these will tell you whether Verizon is working properly and include reviews from users who have had problems.

If no one else is reporting problems with Verizon, the problem is probably yours. If Verizon is working fine for others but not you, there are a few things you can try.

  1. Restart your router or modem. This usually resolves network issues and is the best method to try initially.

  2. Check to see if your Verizon account has been paid in full to date. Unpaid bills may affect your service.

  3. Try using another device that is also connected to Verizon Wi-Fi. Switch to your phone or tablet and see if that works. If so, then you know your problem is with a specific device. If this is the case, here are some tips that may help resolve issues with this device.

  4. Clear your browser's cache.

  5. Clear your browser cookies.

  6. Check your computer for malware.

  7. Restart your computer.

  8. Sometimes, there may be a problem with your DNS server. If you feel comfortable switching DNS servers, there are many free and public methods available, but they may require more complicated steps for the average user.

If your Verizon connection issue doesn't resolve, you may need to contact their technical helpline for further assistance. Until then, try their troubleshooting page for more detailed advice you can try at home.

Also, ISP issues usually resolve themselves. You can try to wait in case there are unannounced issues on Verizon's end. Hope the issue will be resolved soon.