PlayStation Network is down...or is it just you?

Sony's PlayStation Network (PSN) isn't required for every game you want to play, but it is necessary for some games, especially if you plan to play online. Being unable to connect to PSN doesn't always affect your gaming, but if it does happen, it's important to figure out if the network itself is faulty, or if it's your connection that's to blame.

If your PlayStation console is unable to connect to PSN for any reason, it will most likely notify you. However, you may encounter other issues, such as being unable to log in to the PlayStation Store, play games online, or access account management settings. The easiest way to test the current status of your PSN is as follows.

Instructions apply to PlayStation 4 and PS5 consoles.

  1. Open the console and wait for the main screen to appear. If you see a "Sign in to PlayStation Network" message on PS4 or a "You're offline" message on PS5, it means you're not connected yet.

  2. Visit the official PSN status page to see if there are any known outages with the service or specific features. If you see all services running, either there is no outage or the problem is recent and has not been updated.

  3. You can also view the status on the console:

    • On PS4, open Settings and select Network > Check the status of PlayStation Network Services .
    • Or on PS5, open Settings and select Network > Connection Status to see if you have a working internet connection and are logged into PSN. You can also select "View PlayStation Network Status" to bring up the official status webpage on the PS5 browser.
  4. Check the PlayStation Reddit subreddit to see if anyone else is currently reporting connection issues.

  5. Check out other unofficial (but reputable) web status trackers like DownDetector, Down for Everyone, or Just Me.

  6. You can also search "psn down" (or something similar) on social media to see if others are experiencing the same connection issues.

If you can't find any indication of a problem with PSN through trusted sources or general discussions, then there's probably a problem on your end.

You look around and no one else seems to be having PSN connection issues. In this case, anything stopping you from using your PlayStation online has to do with your internet.

Here are some other things you can do to further troubleshoot the issue:

  1. Turn your PlayStation console off and on again, as sometimes just restarting is enough to reconnect.

  2. If this is your first time using your PlayStation console to go online, you will need to log in to your PSN account to connect. If you don't have a PSN account, you need to create one.

  3. One of the most common reasons for being unable to connect to PSN is the need to install a new system update. The console will usually ask you if you want to update when you first launch it, but if not, you can update manually.

  4. Open Settings on your PS4 or PS5 and select Network to check the current connection status and settings. If any of them (internet connection, PSN login, etc.) are down, you should first fix the problem.

  5. If your PlayStation console is connected to a wireless router, make sure your router is turned on and your Internet connection is not lost.

  6. If you are using a wired connection, check that the Ethernet cable is still firmly plugged into the console and router. If you have a spare cable, try switching to that cable in case something goes wrong with your current cable.

  7. Check whether other Internet-connected devices can access the Internet. If they also fail to connect, the problem is most likely an outage with your internet service provider.

In the event of a complete internet outage, there's not much you can do to speed up your recovery. Aside from trying to contact your provider for help, your only real option is to wait for problems outside of your control to be resolved.

You may also experience power outages or loss of connection to PSN while using your PlayStation. Here are some PSN and internet-centric error codes to watch out for:

  • Error code WS-116331-5 or 116367-4 : Your PSN account may have been suspended, possibly due to (or being reported for) a violation of Sony's Terms of Service. If this happens, you should receive an email from PlayStation Safety explaining how long the suspension will last.
  • Error code NP-102946-2, 102944-0, 102945-1, CE-108889-4, or WS-116328-1 : You need to install the latest system version or update.
  • Error code NW-31201-7, CE-33991-5, 108862-5, or 35287-5 : Your console cannot connect to the network or server. It could be that PSN is down, the game server is down, or there's a problem with your internet connection.
  • Error code CE-32894-6 : PlayStation has lost its connection to the network server, possibly because PSN or your internet provider's servers are too busy. This is one you may have to wait for.
  • Error code NW-31374-8 or NP-31952-0 : Your connection has timed out due to high traffic, unstable connection, etc. If this happens, you may just have to wait for traffic to slow down, but it could also be a result of your router's firewall settings.
  • Error code CE-35340-5 : The service you are trying to connect to may be undergoing maintenance. You need to wait for the process to complete before you can connect again.
  • Error code CE-34861-2 : Your PlayStation encountered a network error, possibly caused by a PSN outage.
  • Error code CE-33945-4, WC-40383-8 or E-82000168 : The connection attempt failed, possibly due to PSN being down. However, your router may also need an update.