Fire Stick and Fire TV devices use a slightly different remote than most other remotes in your home.
Finding out why your Fire Stick remote suddenly stopped working can be tricky, but these troubleshooting tips should help.
Install new batteries. The most common reason your Fire Stick remote stops working is the battery. Before replacing the battery, check whether the battery is installed correctly.
Pair the remote with a Fire Stick or Fire TV. Sometimes, the remote unpairs from your streaming device even if you don't mean to.
Check for obstructions. Bluetooth devices like the Fire Stick remote have a theoretical range of about 30 feet, but many things can shorten that range.
If the remote only works when you place it behind or very close to the TV, use a Fire Stick extender to reposition the device.
If your Fire TV device is in a cabinet, take it out and try the remote again.
If the TV is mounted in a recess or entertainment cabinet, you may need a longer extension rod to move the Fire Stick out from behind the TV.
Check if any of the following devices are near the Fire Stick:
- Micro-wave oven
- Wireless speakers
- Unshielded coaxial cable
- cordless phone
- Wireless speakers
- Other wireless devices
Keep your Amazon Fire device away from these devices. Or try turning them off and unplugging them one at a time to identify the source of the interference.
Check the compatibility between your Fire TV remote and your Fire Stick or Fire TV device. Not all Fire Sticks, Fire TV devices, and Fire TV remotes work together. Before purchasing a remote control, check the product description to make sure it is suitable for your model.
Use your smartphone as an Amazon Fire remote. Amazon has a Fire TV Remote app that you can pair with your device and use it to navigate. Start by checking for hardware and operating system compatibility.
- Fire TV for Fire tablets works with all 8th generation Fire tablets and above.
- Fire TV for Android is available for Android 6.0 or higher.
- Fire TV for iOS requires iOS 11 or higher.
If all else fails, try resetting your Fire Stick to factory settings.
There are many factors that can cause your Fire Stick remote to stop working or not work in the first place. The most common problems include battery problems, obstructions blocking the remote control signal, and interference from other electronic devices.
Here are the most common reasons why your Fire Stick remote stops working:
- Battery: The most common reason your Fire Stick remote stops working is due to battery issues. Improper battery insertion, low battery power, and other related issues can cause the Fire Stick remote to stop working.
- Pairing: If your remote is not paired with the Fire Stick, it will not work. Replacement remotes always need to be paired before use.
- Distance: The Fire Stick remote uses Bluetooth, not infrared, so the theoretical range is about 30 feet. The actual number is usually lower.
- Obstacles: There doesn't need to be a direct line of sight between your Fire Stick and the remote, but obstructions can significantly reduce the range.
- Interference: Devices that interfere with the Bluetooth connection may cause the remote control to not work properly.
- Compatibility: If you purchase replacement remotes for your Fire Stick, make sure they are compatible.
- Damage: External damage, such as water damage and internal failure due to component failure, can cause your Fire Stick remote to stop working.
To unpair a Fire Stick remote, you first need to pair another Fire Stick remote. To use your new remote, go to Settings > Controllers & Bluetooth Devices > Amazon Fire TV Remote . Select the remote you want to unpair, press the Menu (three lines) button, then press Select to confirm unpairing.
To connect your Fire Stick to hotel Wi-Fi without using a remote, download the Fire TV mobile app to one device and create a mobile hotspot on another device. Change the name and password of the new hotspot to match the network your Fire Stick was previously connected to. Connect your Fire Stick and app device to a new Wi-Fi hotspot, then use the app to control it and connect it to your hotel Wi-Fi.
